Knowledge Base & Help Center

How Can We Help You?

Browse answers to frequently asked questions about updating your academic profile, matching algorithms, application steps, and Essay Assistant™ AI tools.

Account & Profile PrecisionMatch™ Applications Essay Assistant™ Dashboard

Account & Profile Management

Managing credentials, GPA scores, major selections, and security.

How do I update my GPA, major, or other academic information in my profile?

You can update your academic information at any time from your Profile settings.

  1. 1 Log in to your account.
  2. 2 Click your profile picture in the top right corner.
  3. 3 Select Profile & Settings from the menu.
  4. 4 Update your GPA, graduation year, or major tags.
  5. 5 Click Save Changes.
Tip: Keep your GPA and major up to date so PrecisionMatch™ always shows you scholarships you qualify for. If your changes do not save, please reach out to our support team for help.
Can I save multiple profile versions if I am applying to different types of programs?

Currently, each Scholarship Geni account supports one primary student profile. You can add multiple intended majors and activity tags to your single profile to match with a wide range of programs. If your focus changes, you can edit your profile details at any time.

Tip: Add all majors or fields you are considering under your academic tags. If you need help tailoring your profile for very different degree paths, contact our support team.
How is my personal data secured and protected on the platform?

Your personal data is protected using enterprise-level encryption both in transit and at rest. We store your information in secure Google Cloud databases with strict access controls. We never sell your personal information to third parties.

Tip: To keep your account safe, use a strong password or sign in with Google or an Email Magic Link. Reach out to support immediately if you ever suspect unauthorized access to your account.

Scholarship Search & Matching

Understanding PrecisionMatch™, status tags, and update schedules.

How does Scholarship Geni match me with specific awards (aka how does PrecisionMatch work)?

PrecisionMatch™ automatically compares your profile details against the specific eligibility rules of every scholarship in our database. It looks at your GPA, major, location, academic year, and personal background. It filters out awards you do not qualify for and shows you the ones where you meet the requirements.

Tip: Fill out as many profile tags as possible. Complete profiles receive significantly more accurate matches. If you feel your matches are too narrow, contact support to help review your profile filters.
What do the status tags (Open, Closed, Upcoming) mean on scholarship listings?

Status tags show you whether a scholarship is currently accepting applications.

  • Open The scholarship is accepting applications right now.
  • Upcoming The scholarship opens soon, giving you time to prepare your materials.
  • Closed The deadline has passed, and applications are no longer accepted for this cycle.
Tip: Save Upcoming awards to your favorites list so you can start your essays before the application window opens. If you notice an incorrect deadline, let our team know by clicking "Report Information."
How often is the scholarship database updated with new funding opportunities?

Our database is updated continuously throughout each week with new awards and verified deadlines. Our team and automated systems review opportunities to ensure requirements and links remain active and accurate.

Tip: Visit your Matched to You tab every week to catch newly added opportunities before deadlines approach. Contact support if there is a specific scholarship program you would like us to track.

Application Process & Requirements

Document requirements, application methods, and submission tracking.

What documents are typically required under the What You Need to Apply section?

Requirements vary by scholarship, but most programs ask for transcripts, a personal essay, and letters of recommendation. Some awards also ask for a student resume, portfolio, or proof of enrollment. Each scholarship page clearly lists the exact checklist under What You Need to Apply.

Tip: Keep digital copies of your unofficial transcript and resume ready on your computer. If a requirement on a listing seems unclear, message our support team and we will verify it with the provider.
Can I apply directly through the platform via the Online Application Portal, or do I apply externally?

You use Scholarship Geni to organize requirements and write your essays, but final applications are usually submitted directly on the scholarship provider's official website. When you are ready, click the Apply on Provider Site button on the scholarship page to submit your application.

  1. 1 Prepare your answers and essays in Scholarship Geni.
  2. 2 Click Apply on Provider Site to open the provider’s portal.
  3. 3 Paste your information and upload your documents.
  4. 4 Return to Scholarship Geni and mark the scholarship as Applied to track it.
Tip: Always review the provider's portal early in case they require an account or a specific file format. If an application link is broken, contact support so we can update it right away.
How do I track the deadlines and requirements for multiple saved scholarships at once?

You can track all your deadlines and requirements in one place on your Dashboard.

  1. 1 Click the bookmark or heart icon on any scholarship to save it.
  2. 2 Go to your Dashboard.
  3. 3 Open the My Applications or Saved section.
  4. 4 View countdown timers, requirements, and application status tags in one grid.
Tip: Sort your list by Deadline to work on the most urgent scholarships first. If you need help organizing your schedule, reach out to our team for application planning tips.

Essay Assistant™ & AI Tools

Launching the editor, customizing drafts, and data privacy policies.

How do I launch and use the Essay Assistant™ tool for my applications?

You can launch Essay Assistant™ directly from any scholarship details page or your Auto-Apply workspace.

  1. 1 Open a scholarship that requires an essay.
  2. 2 Click Launch Essay Assistant (or Auto-Apply).
  3. 3 Select the prompt you want to answer.
  4. 4 Click Generate Essay to create a tailored essay based on your profile.
  5. 5 Use the built-in editor to review your text, check spelling, and save or download your essay.
Tip: Always read through your generated essay and add your personal voice and unique experiences before submitting. If you run into any errors while generating an essay, reach out to our support team for quick help.
Does the Essay Assistant write my essays entirely, or does it help with drafting and editing?

Yes, Essay Assistant™ generates a complete, ready-to-submit essay tailored to the prompt and your personal profile. However, we strongly encourage you to read through the essay and make any desired changes before submitting. The tool organizes your academic achievements and matches them directly to the scholarship’s goals, while giving you full control in the built-in editor to polish details, adjust the tone, and ensure the final draft reflects your authentic voice.

Tip: Scholarship committees look for authenticity and personal perspective. Adding your own unique stories makes your submission stand out even more. Need feedback or editing tips? Contact support for advice on using our editor tools.
Are my essay drafts private and excluded from public AI training data?

Yes, your essay drafts are private and are never used to train public AI models. Your writing, personal background, and notes are securely stored under your account and are only used to help generate your application drafts.

Tip: You can delete drafts from your workspace at any time. If you have additional privacy questions, our support team is happy to share our data privacy policies.

Dashboard Navigation

Accessing saved favorites, application trackers, and onboarding guides.

Where can I view my saved or favorite scholarships from my Dashboard?

You can view your saved awards directly under the My Favorites tab on your Dashboard or within the Scholarships Explorer.

  1. 1 Log in to your account.
  2. 2 Click Dashboard in the top navigation bar.
  3. 3 Click the My Favorites tab to see all your bookmarked awards.
Tip: Click the heart icon on any scholarship card to add or remove it from your favorites instantly. If saved items are missing from your view, please contact our support team.
How do I access the "Getting Started" onboarding guide if I skipped it during my first login?

You can access the "Getting Started" guide at any time from your Help page.

  1. 1 Click Help in the top navigation bar.
  2. 2 Select Getting Started Guide from the resources list.
  3. 3 Follow the steps to finish your profile setup and discover your first matches.
Tip: Completing each step in the onboarding guide unlocks higher match accuracy. If you need a hand walking through the platform, reach out to our support team and we will guide you through it!

Still have questions?

Can’t find the answer you’re looking for? Reach out directly to our team. We typically respond within 24 hours.

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